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Micromax launches On-Spot Service Promise or Replacement Warranty for Canvas Unite 4 Plus

Strengthening its promise of offering great service to the consumers, Micromax today introduced an on-Spot Service Promise with Instant Repair or Replacement for its latest flagship – Canvas Unite 4 Plus. The Canvas Unite 4 Plus is a part of Micromax’s most popular and largest Unite smartphone series that has sold over 2.5 million handsets till date.

Over the last one year Micromax has increased its focus on product quality and service experience which has led to a 25% decline in service calls in this period. The company has extensively invested in smart training and extensive skills improvement program for its customer services team which has led to more than 85% of service requests being resolved within 4 days in the last one year. With all this, Micromax has further strengthened its customer service capability by promising a reliable and hassle-free experience with its new on-spot service promise or replacement warranty. The on-spot free service warranty and replacement guarantee is applicable 6 months from the date of purchase post which routine repair shall be applicable. Micromax has been investing in achieving service excellence and boast of over 800 service centres across 600 cities.

“We have always stressed on the importance of ensuring service quality and are confident of our progress in enhancing the customer service experience for our consumers. A recent survey by IMRB also shows that Micromax’s customer satisfaction levels have increased by 15% over the last year. All this has given us the confidence to commit a superlative service experience to our consumers and what best way to start it with our new flagship smartphone- the Unite 4 Plus. ” said Mr Shubhajit Sen, Chief Marketing Office,