You can also message SUPPORT and follow the on-screen instructions if you want to raise customer support requests. Xiaomi also says that you will receive a callback once you submit your support request. It also mentions that the service is available only from Monday to Friday between 9AM and 6PM
How to subscribe to WhatsApp Xiaomi Mi Bunny free subscription service?
Add +917760944500 to your contact list
Text Xiaomi (you will get a welcome message)
Text your Name and City (this will help Xiaomi to notify you about Mi events in your City)
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