Reliance Industries Limited (RIL) showcased a range of artificial intelligence and digital connectivity innovations during its 49th Annual General Meeting (AGM). The announcements focused on integrating AI across telecom services, customer care, and home broadband solutions, highlighting Jio’s vision for an AI-powered digital ecosystem for over 500 million users across India.
Jio Call Agent: AI Integrated Directly Into the Network
One of the biggest announcements at the AGM was the introduction of Jio Call Agent, a network-native AI voice assistant that operates directly through the Jio telecom network. Unlike conventional AI assistants that require dedicated applications, Jio Call Agent can be activated during regular phone calls using the voice command “Hey Jio.”
The AI-powered service supports multiple Indian languages and offers several advanced capabilities:
Real-Time Call Transcription
The system can identify up to 10 unique participants during a conference call and generate live transcriptions across multiple languages.
Intelligent Call Summaries
After a call ends, the AI automatically creates summaries, action points, and reminders, which can be shared with all participants.
Task Execution During Calls
Users can instruct the AI assistant to perform various tasks while the call is ongoing, including:
- Ordering food
- Booking cab rides
- Reserving restaurant tables
- Scheduling calendar meetings
Reliance plans to roll out Jio Call Agent in phases later this year to its subscriber base of more than 500 million users.
MyJio.AI Care: A New Conversational Self-Care Experience
Reliance also announced a major transformation of the MyJio application, which currently serves over 600 million users.
The traditional menu-based interface will evolve into an AI-powered conversational platform called MyJio.AI Care. Instead of navigating through multiple screens and menus, users can simply speak their requirements, and the AI assistant will complete tasks autonomously.
Key Capabilities
- Automated self-KYC processes
- Seamless eSIM activation on new devices
- Intelligent international roaming pack recommendations based on travel destinations
- Account and data migration support when relocating to another city
- Personalized service management through voice interactions
Reliance emphasized that all actions performed by the AI assistant will require explicit user confirmation, ensuring transparency, privacy, and consent-based operations.
Jio Home Gets Multi-Gigabit Broadband Upgrade
To meet the growing demand for high-speed home internet, Reliance introduced a new generation of Multi-Gigabit-ready JioAirFiber services.
Speeds Up to 5 Gbps
The upgraded broadband solution offers:
- Download speeds up to 5 Gbps
- Upload speeds up to 1 Gbps
The company says the enhanced network infrastructure is designed to support modern connected homes with dozens of smart devices operating simultaneously.
Designed for Future Digital Experiences
The multi-gigabit architecture aims to deliver seamless performance for:
- 8K multi-screen entertainment
- Cloud gaming
- Spatial computing applications
- Real-time volumetric video creation
- Smart home ecosystems
Faster Installation and Customer Support
Reliance also announced a revamped deployment framework to simplify broadband adoption.
15-Minute Customer Response
Customers expressing interest through the Jio website, MyJio app, or missed-call service will receive a multilingual callback within 15 minutes to finalize plans and schedule installation.
24-Hour Installation Commitment
Jio has committed to activating home Wi-Fi connections within 24 hours of registration, regardless of location across India.
Introducing Jio TeleFrame: AI Operating System for Homes
Alongside broadband upgrades, Reliance unveiled Jio TeleFrame, a voice-first AI operating system built specifically for residential environments.
TeleFrame acts as a centralized platform for specialized AI agents designed to handle everyday household activities. The system supports multiple Indian languages and leverages contextual awareness to understand routines and preferences.
Potential Use Cases
- Home automation management
- Guest handling and visitor assistance
- Shopping recommendations and purchases
- Personalized entertainment experiences
- Smart household coordination
The company says TeleFrame will reduce dependence on traditional apps and menu-driven interfaces, enabling more natural voice-based interactions across connected devices.