The phone belonged to Delhi resident Arpita Dhall, who was traveling with her 18-month-old son and husband to celebrate Diwali. She had kept the phone in her bag, which was kept under the seat.
After about 15 minutes in flight, Atul Dhall, her husband, heard a small thud and then suddenly fumes started coming from the bag. There were two more smartphones in the bag. The couple called the crew for help who put the phone in water to prevent any major catastrophe. Their other phones were also put in water as a precaution.
One point to note here is that the fire extinguishers onboard the flight did not work and therefore the crew had to resort to using water. This was highly dangerous and it also brings into question Jet Airways’ commitment to passenger safety.
Even amid the commotion, the crew must be lauded for their quick thinking. Once the fumes were put down, the couple identified the phone as the Galaxy J7. The device was confiscated pending further investigation. The plane landed successfully at its destination with all 120 passengers safe.
Later Samsung India spokesperson added “We are in touch with relevant authorities for more information. At Samsung, customer safety is a top priority.”
SHARE