The owner of the mobile phone Bhavana Suryakiran sustained a serious injury on his thigh. The phone caught fire when he was driving his bike from home to his shop with his smartphone in the pocket of his pants. It could not be pulled out as it was burning. Locals came to his rescue, poured water on his pants before they were able to pull it out.
However, the Smartphone was still on fire even after they threw it out.Suryakiran said he bought the Redmi Note 4 smartphone 20 days back and he will take the issue to the court over the faulty piece as well as for compensation for his injuries.
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Official Reply From Xiaomi
At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. All our devices go through stringent quality testing to ensure high standards.
We would like to clarify a recent incident of a damaged Redmi Note 4 in East Godavari, Andhra Pradesh. We were able to procure the device after a week of multiple conversations with the customer. Upon first impressions of the damaged device, we can conclude that extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged. A detailed investigation has been launched to understand the exact cause of the damage.
We would like to request our customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Further, do refrain from getting your smartphone repaired at unauthorized repair shops. Instead, if you find issues with your device, visit Xiaomi Authorized Service Centers (575 across 350+ cities) or reach us directly on our hotline 1800 103 6286 immediately.